Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 07:24:13 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643212062 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:56 AM, 19th Mar                     hello                    Ok           10:56 AM, 19th Mar                   Juhi                   Hi, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           10:57 AM, 19th Mar                   Juhi                   As we see here you are contacting us regarding order status.           10:57 AM, 19th Mar                     hello                    I placed an order yesterday with my credit balance in my account           10:57 AM, 19th Mar                     hello                    But in that order 2 items have been cancelled from ur end           10:57 AM, 19th Mar                     hello                    When it is still available online           10:58 AM, 19th Mar                     hello                    Just wanted to know why it is cancelled??           10:58 AM, 19th Mar                   Juhi                   understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.  ​ We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.           10:59 AM, 19th Mar                     hello                    But then why those items are still available online??           11:00 AM, 19th Mar                   Juhi                   We are really sorry that can be due to some technical error that the site was not updated.           11:01 AM, 19th Mar                     hello                    If those are not in good condition as you told then it should be removed from the site as well           11:01 AM, 19th Mar                   Juhi                   We will forward to our concerned team to update the website.           11:02 AM, 19th Mar                   Juhi                   Do you have any other questions I can help you with?           11:02 AM, 19th Mar                     hello                    Ok...but this is not nice at all...I got the msg when the orders was shipped already so I couldn't even cancel my order           11:03 AM, 19th Mar                   Juhi                   We apologise for the same           11:04 AM, 19th Mar                     hello                    You should update all these things when someone is placing an order.           11:04 AM, 19th Mar                   Juhi                   This is surely not the experience we want our customers to have when they shop with us.           11:05 AM, 19th Mar                   Juhi                   We will forward this to our team as your feedback is important to us.           11:05 AM, 19th Mar                   Juhi                   Do you have any other questions I can help you with?           11:05 AM, 19th Mar                     hello                    I have to pay delivery charges for less items too.           11:05 AM, 19th Mar                   Juhi                   No You will have to pay only for the items delivered to you           11:07 AM, 19th Mar                     hello                    So if u are cancelling my order from your end then you must ask if we want to still place the order or not           11:07 AM, 19th Mar                     hello                    You will not take the cod charges in this condition?           11:09 AM, 19th Mar                   Juhi                   We are sorry if you wish to cancel it kindly tell the courier agent that you do not wish to take it and your order will be cancelled automatically and refund will be processed back to my credits.           11:09 AM, 19th Mar                   Juhi                   As the items are cancelled from our side thats the reason we will not take any additional charges.           11:10 AM, 19th Mar                   Juhi                   Do you have any other questions I can help you with?           11:11 AM, 19th Mar                     hello                    For now I will not cancel the order. But if it will happen again then it's problem           11:11 AM, 19th Mar                   Juhi                   We apologise we will try our best that you do not suffer in future           11:12 AM, 19th Mar                     hello                    Ya you should make it clear at the time of someone is placing an order           11:13 AM, 19th Mar                   Juhi                   We will forward your feedback, It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:14 AM, 19th Mar                     hello                    Thanks           11:17 AM, 19th Mar                     hello                    Do you have any customer care number also??           11:17 AM, 19th Mar                   Juhi                   800–MAXUAE (800-629823)           11:21 AM, 19th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:23 AM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2270235