Subject: New Reply Received - escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 19 Mar 2021 07:10:02 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Please solved my issue </div>
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<div>On Fri, 19 Mar 2021, 1:11 am Mrs Rizwan, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Where is my voucher and refund</div>
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<div dir="ltr" class="gmail_attr">On Thu, 18 Mar 2021, 12:39 am Mrs Rizwan, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Max<div dir="auto">How many you will return my money</div>
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<div dir="ltr" class="gmail_attr">On Wed, 17 Mar 2021, 11:24 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Muhammad,<br><br>Thank you for your patience.<br><br>We sincerely apologize for the inconvenience caused to you however, we have heard back from our team at this time and have been advised that the order was not processed due to a technical issue, to prevent any further delays the order will be cancelled. Once the order has been cancelled a refund for the same will be processed from our end and an email notification will be sent to you regarding the same.<br><br>Also, as a token of apology for this inconvenience caused to you from our end we are also offering you a voucher worth SAR 50 and would like to ensure you that we will try our best to ensure the same kind of issue does not repeat. The voucher will be sent to your email within 24-48 hours.<br><br>We hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254683