Subject: RE: call back # 9628399757 (Refund issue)
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Thu, 18 Mar 2021 12:16:02 +0000

@seeta.seeta<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>,

Refund processed for AED 68 to customer’s card.

Reply and close the ticket# 2265874 with RRN 107723517299.

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Thursday, March 18, 2021 3:23 PM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: RE: call back # 9628399757 (Refund issue)

@Akshay Berry<mailto:[email-masked]>

Kindly check on this please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 18, 2021 2:47 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>
Subject: Re: call back # 9628399757 (Refund issue)
Importance: High

External email sender, please take precaution.
Hi Team,

Can you please arrange a callback to the below customer.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 18 March, 2021 15:36:35
Subject: call back # 9628399757 (Refund issue)

Hi Team,

Order No. 9628399757

The customer was refunded AED 68 for his returned items into his My Credits, However it is not reflecting in his My credits wallet.

As its been 2 months he is asking for a call back, his contact number is +971554803691.

Kindly arrange a call back to him.

Regards,
Juhi

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