Subject: Ticket Assigned - Conversation with yasmeen
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 11:12:45 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmeen yasmeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasmeen Bot:  Hi Yasmeen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6267541421 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9590610400 Bot:  Please wait while we transfer you to an agent Agent:  Hi Yasmeen, Thank you for contacting us. This's Mohamed How may I help you? Agent:  Hi Yasmeen, I'm not getting a response from you. Are we still connected? Customer:  yes Customer:  I'm here Agent:  How may I help you? Customer:  I have one of my items canceled while it's still available in the store Customer:  so why was it canceled?  can I buy it again? Customer:  IMAGE Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  ok Agent:  After we checked the order is out of stock. Agent:  we are apologising for that . Customer:  but it's shown that 9 items are still available Customer:  I thought may be because I used shukrans Customer:  so it will do the same if I tried again? Agent:  As the system generate cancellation the order is out of stock. Agent:  we are apologising for that the app is getting updated every day to avoid this kind of issues . Customer:  ok Customer:  thank you Agent:  Do you have any other questions I can help you with? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Yasmeen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi  Yasmeen Thank you for contacting us. This's abdallah  We would be happy to help you. Agent:  Please confirm if you are contacting regarding the following order number: 6267541421 Customer:  I have 2 items in my order the store keeper couldn't return Customer:  he sayed that they don't appear in the system or something like this Customer:  IMAGE Customer:  this is the order number Customer:  IMAGE Customer:  these are the 2 items I want to return Customer:  /startOver Agent:  One minute please to be verified, stay with us Agent:  we will create for you return request Agent:  we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.  Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority Agent:  Do you have any other inquiries? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Yasmeen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:55 PM, 18th Mar                   Juhi                   Hi Yasmeen, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           02:56 PM, 18th Mar                     yasmeen                    hi           02:56 PM, 18th Mar                     yasmeen                    I contacted you before regarding returning some items           02:56 PM, 18th Mar                     yasmeen                    and you issued a return request bit I want to return them to the store myself           02:57 PM, 18th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           02:57 PM, 18th Mar                     yasmeen                             02:58 PM, 18th Mar                     yasmeen                             02:59 PM, 18th Mar                     yasmeen                             02:59 PM, 18th Mar                     yasmeen                    this is the order number and the items I want to return           02:59 PM, 18th Mar                     yasmeen                    usually I just go to the store and return the items but this time the store keeper couldn't do it he said these 2 are not in the system           03:00 PM, 18th Mar                   Juhi                   Do you want us to raise a return request for these two items?           03:04 PM, 18th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           03:07 PM, 18th Mar                   Juhi                   Hi Yasmeen, I have not received a response from you still, please confirm if we are still connected?           03:10 PM, 18th Mar                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:12 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2266946