Subject: Ticket Assigned - Conversation with syed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 11:11:50 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed syed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed Bot:  Hi Syed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966536353283            02:55 PM, 18th Mar                   Juhi                   Hi Syed, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           02:55 PM, 18th Mar                     syed                    hi juhi           02:56 PM, 18th Mar                     syed                    actually i ordered online but delivered not as described           02:56 PM, 18th Mar                     syed                    that is first time           02:56 PM, 18th Mar                     syed                    order #6283515404           02:57 PM, 18th Mar                     syed                    hi           02:58 PM, 18th Mar                     syed                             02:59 PM, 18th Mar                     syed                    i want same item as in my order           02:59 PM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:00 PM, 18th Mar                     syed                    ok           03:01 PM, 18th Mar                   Juhi                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.           03:01 PM, 18th Mar                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           03:02 PM, 18th Mar                     syed                    ok i know all that you mentioned above messages now what about that necklace its not available and my daughter insisting me the same           03:03 PM, 18th Mar                     syed                    forward my message to deppartment so in future should be avoided such mishappen           03:04 PM, 18th Mar                   Juhi                   We are really sorry for the inconvenience.           03:06 PM, 18th Mar                   Juhi                   We request you to visit the same store and return it there.           03:08 PM, 18th Mar                   Juhi                   Do you have any other questions I can help you with?           03:10 PM, 18th Mar                     syed                    no           03:11 PM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2266936