Subject: Ticket Assigned - Conversation with mae
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 08:34:36 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mae mae                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mae Bot:  Hi Mae ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8239541951 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Customer:  Hi Hamza. I would like to ask if they can deliver it tomorrow around 10am? Customer:  ? Customer:  You still there? Agent:  Could you please share your order number so that I can assist you further? Customer:  8239541951 Agent:  May I request you to please stay on hold while I retrieve the information.  Agent:  Please note that order No. (8239541951) is being processed and will arrive within 2-3 working days. You will also be notified when the order is shipped with the tracking number and the courier partner. Customer:  I'm  working around 10am after 10 no one will receive the items and day after that 1week vacation no one at home Customer:  IMAGE Agent:  Our courier team will contact you within 2-3 working days,please tell him the suitable time to deliver the order Agent:  Is there anything else I can help you?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mae ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:26 PM, 18th Mar                     mae                    Ok           12:26 PM, 18th Mar                     mae                    Taking awhile           12:27 PM, 18th Mar                   Juhi                   Hi Mae, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           12:28 PM, 18th Mar                     mae                    I already requested to return the items the shoes is too big and the tshirt has damage it has stained color purple everywhere           12:28 PM, 18th Mar                   Juhi                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are sceptical about your future purchases.   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.           12:29 PM, 18th Mar                     mae                    May i know when will they get the return items that i requested? And how can i use my refund if i paid through cod?           12:29 PM, 18th Mar                   Juhi                   We can see that you have already created a return request for the item on 16 Mar, 2021 and our courier team will contact you in 2 - 5 working days for the collection.           12:30 PM, 18th Mar                   Juhi                   Once our driver is out for pickup he will contact you on 96598718385           12:30 PM, 18th Mar                   Juhi                   Do you have any other questions I can help you with?           12:31 PM, 18th Mar                     mae                    Ok. But how can i get my refund?in my next order do they deduct it to my total purchase?           12:31 PM, 18th Mar                   Juhi                   KWD 5.84 will be refunded to you into your My Credits           12:32 PM, 18th Mar                     mae                    Automatically?           12:32 PM, 18th Mar                   Juhi                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:32 PM, 18th Mar                     mae                    Ok. Thanks. It will be credited after you received the returned items?           12:33 PM, 18th Mar                   Juhi                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your My Credits.           12:33 PM, 18th Mar                     mae                    Ok.thank you           12:34 PM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:34 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265930