Subject: Ticket Assigned - Conversation with alefiya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 08:20:52 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alefiya alefiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8241472680 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566946408 Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  ??? Agent:  Hi  Alefiya, Thank you for contacting us. My name is Nikhil. Agent:  We can see that you are contacting us for the Order ID 8241472680. Customer:  Hii Customer:  Yess Customer:  It was click n collect order Customer:  Still it’s not ready why Customer:  It’s already 3 days Customer:  ??? Agent:  As per the system, we can see that the order is ready for pick up Customer:  Okk Agent:  We would request you to visit the store and collect your order. Please carry your National ID or Passport and the confirmation message sent to you. Agent:  Is there anything else we may assist you with? Customer:  I disnt got any message Agent:  We apologize for the inconvenience caused to you. Agent:  We would like to inform you that you would have got an email notification for the same as well. Customer:  How can I update my email address??? Agent:  We would like to inform you that we are not authorized to change or amend anything on customer's account.  Also, we request you to please create a new account with us as you will not be able to change your email address in your current account. Agent:  Is there anything else we may assist you with? Customer:  I want to update my email address how can I do that Customer:  Becz I dnt knw on Whch email the mail was sent Agent:  The order was placed with the mail id [email-masked] Customer:  I want to update this Customer:  I dnt remember my this I’d Customer:  I want to change the email address Agent:  We are sorry, but we can't change the email id. You have to create a new account with the new id. Customer:  Ohhh Agent:  Is there anything else we may assist you with? Customer:  Thank u Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alefiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242165070 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ??? Agent:  Hi Alefiya, Good afternoon Thank you for contacting us. My name is Fahim, I will be happy to assist you. Customer:  my order number is 8242165070 Customer:  Hello Agent:  Thank you for sharing the details Agent:  Could you please hold on for a moment ? Customer:  Please do little fast Agent:  sure Agent:  As I can check the order is out for delivery right now Customer:  Okk Customer:  It wll be delivered today rgth Agent:  The driver will call you on 96566946408 Customer:  Ok Customer:  One more order number is to be checked Agent:  Hope the order will be with you soon Agent:  Sure, please share the order number Customer:  8242616804 Customer:  Can u check this Customer:  ???? Agent:  Could you please hold on for a moment ? Customer:  Yess sure Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  I m still here Customer:  Waiting Agent:  Thank you for waiting Agent:  The order is ready for pickup now Customer:  Ok Customer:  Thnk u Agent:  Is there anything else to assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alefiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242165070 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Alefiya, Thank you for contacting us. This's Mohamed . I will be happy to help you. Customer:  My order number is 8242165070 Customer:  Can you check why it’s undelivered Customer:  I got message saying sorry it’s undelivered Customer:  What’s the reason Customer:  And when it will be delivered Customer:  Hello???? Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  As we checked the order has been assigned for future delivery by the courier team. Agent:  you can track the order in this site: Agent:  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC0314210005587&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Customer:  When it will be delivered Customer:  I want it tomorrow Agent:  The courier team will contact you in this number for delivery :+96566946408 Customer:  But when it wll be delivered Customer:  When they will contact Customer:  Future means what how long Agent:  They will contact you soon. Customer:  Yes but please put request that I want that till tomorrow Agent:  we will do the needful . Customer:  Yes please Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a good night. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alefiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242165070 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  My order number is 8242165070 Agent:  Hi alefiya, Thank you for contacting us. My name is Fahim , I will be happy to assist you. Customer:  It’s say it’s rescheduled for delivery... kindly check when it will be delivered Customer:  Order number is 8242165070 Customer:  I want it to be delivered today Customer:  I ordered beco it said delivery will be done by 17th March wednsday Customer:  No one contact and they saying ur phone is not available how come possble Customer:  Just sended msg saying sorry we missed your delivery Customer:  Is der anyone Agent:  hold on for a moment please Customer:  How long ???? Agent:  as per the courier he attempted to deliver Customer:  No... no one contact on mobile number Customer:  Mobile was available 24 hrs Customer:  They just left the message sorry we missed your delivery Customer:  I want it to be deliver today kindly put the request Customer:  Becoz they said to be delivered by today that’s y I ordered Customer:  Or make that available for collecting at the store today Agent:  The number is 96566946408 Customer:  Yesss Customer:  00965-66946408 Agent:  thanks for confirmation Customer:  Get it delivered by today Agent:  we will forward it to the concern team to deliver asap Agent:  Is there anything else to assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alefiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242165070 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:05 PM, 18th Mar                   Juhi                   Hi Alefiya, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           12:06 PM, 18th Mar                     alefiya                    Order number is 8242165070           12:06 PM, 18th Mar                     alefiya                    It’s says out for delivery           12:06 PM, 18th Mar                     alefiya                    Can u provide me the courier person number           12:07 PM, 18th Mar                     alefiya                    Becoz the courier is already very karu           12:07 PM, 18th Mar                     alefiya                    Very late           12:07 PM, 18th Mar                     alefiya                    If I didn’t got today I wll cancel it           12:07 PM, 18th Mar                     alefiya                    Can u provide me courier man number           12:07 PM, 18th Mar                   Juhi                   Hi Alefiya, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           12:08 PM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:09 PM, 18th Mar                     alefiya                    Can u check order number 8242165070           12:09 PM, 18th Mar                     alefiya                    How long           12:12 PM, 18th Mar                     alefiya                    I           12:14 PM, 18th Mar                     alefiya                    ????>           12:14 PM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:16 PM, 18th Mar                   Juhi                   We would like to inform you that your order is out for delivery as on 9th Mar, 2021.  Our courier agent will contact you on +96566946408 as soon as it will be out for delivery.           12:17 PM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:20 PM, 18th Mar                     alefiya                    I did order on 14 th March           12:20 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265839