Subject: Ticket Assigned - Conversation with afsana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 08:11:26 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with afsana afsana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  afsana Bot:  Hi Afsana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643173645 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503662183            12:01 PM, 18th Mar                   Juhi                   Hi
  Afsana, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           12:01 PM, 18th Mar                     afsana                    I received an sms to say the payment for my order was not successful. Please can you check if the payment was made or not           12:02 PM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:03 PM, 18th Mar                   Juhi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9643173645 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9643177404.   The payment has been captured only once from your account which is for the new successfully place
 d order.           12:04 PM, 18th Mar                     afsana                    So do I need to re order?           12:05 PM, 18th Mar                   Juhi                   new order was placed successfully which is: 9643177404.           12:06 PM, 18th Mar                   Juhi                   You do not have to re order           12:07 PM, 18th Mar                     afsana                    Thank u           12:07 PM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:11 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265794