Subject: Ticket Assigned - Conversation with chiarra
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:57:37 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chiarra chiarra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chiarra Bot:  Hi Chiarra ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9643177283 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557874451            11:49 AM, 18th Mar                   Juhi 
                   Hi Chiarra, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:50 AM, 18th Mar                     chiarra                    Hi! I just wanted to double check whether my order was confirmed. Because I receive 2 different order numbers.  One is confirmed, the other one was not processed.           11:51 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:52 AM, 18th Mar                   Juhi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9643177283 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9643180027.   The payment has been captured only
  once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:54 AM, 18th Mar                     chiarra                    Noted. I thought my order wasn't confirmed. Thanks for your help!           11:55 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:56 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265716