Subject: Ticket Assigned - Conversation with sadhiya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:51:51 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadhiya sadhiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadhiya Bot:  Hi Sadhiya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7425635715 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97334504338 Bot:  Please wait while we transfer you to an agent Customer:  IMA
 GE Customer:  I placed my order through PayPal,  and these messages i recieved Customer:  Hello there Customer:  /startOver Customer:  Please in English Customer:  Hello Customer:  I want English Customer:  /startOver Agent:  Hi Sadhiya, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sadhiya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7429612087 
 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7439612087 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  There Agent:  Hi Sadhiya, Customer:  Hello Agent:  Thank you for contacting us. My name is Manish, I will be happy to assist you. Agent:  Please allow us few mins so that we can check the details for you Customer:  My order is showing , its out for delivery from yesterday Customer:  But i did not recieve it Customer:  7439612087 Customer:  This is my order no Customer:  U there Agent:  Thank you for your patience. Cus
 tomer:  Ok Agent:  please confirm your contact number: +97334504338 Customer:  This is my number Agent:  thank you for your confirmation. Customer:  Ok Agent:  please note that your order will be delivered on a priority. Agent:  Please let us know if you have any other query. Customer:  No other query Customer:  Thank you Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Customer:  ? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sadhiya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your p
 ayment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:40 AM, 18th Mar                     sadhiya                    Ok           11:40 AM, 18th Mar                   Juhi                   Hi Sadiya, Good M
 orning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:41 AM, 18th Mar                     sadhiya                    Ya           11:42 AM, 18th Mar                     sadhiya                    I want to know about my return and refund           11:42 AM, 18th Mar                     sadhiya                    I returned a bathrobe           11:42 AM, 18th Mar                     sadhiya                    I did not receive my refund still           11:42 AM, 18th Mar                     sadhiya                    U there           11:44 AM, 18th Mar                     sadhiya                    Hello           11:44 AM, 18th Mar                   Juhi                   Kindly confirm your order number 7439612087           11:45 AM, 18th Mar                     sadhiya                    yes this is my order no           11:45 AM, 18th Mar                     sadhiya                    I want to know when i will get my refund           
 11:46 AM, 18th Mar                     sadhiya                    Its more than 10 days now           11:46 AM, 18th Mar                     sadhiya                    No update regarding it           11:46 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:47 AM, 18th Mar                     sadhiya                    Ok           11:47 AM, 18th Mar                   Juhi                   We would like to inform you that your product reached our warehouse on 16th Mar 2021 and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid will be refunded back to your my credit wallet in 24 hours.           11:49 AM, 18th Mar                     sadhiya                    Ok           11:49 AM, 18th Mar                     sadhiya                    So next week i will g
 et my refund right           11:50 AM, 18th Mar                   Juhi                   Yes hopefully it will be credited to you soon.           11:51 AM, 18th Mar                     sadhiya                    Ok thank you so much           11:51 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:51 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265692