Subject: Ticket Assigned - Conversation with roxanne
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:47:00 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roxanne roxanne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roxanne Bot:  Hi Roxanne ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504237465            11:36 AM, 18th Mar                     roxanne                    Okay thank you           11:36 AM, 18th Mar                   Juhi                   Hi Roxanne, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:36 AM, 18th Mar                     roxanne                    Hello there. I just received my package that i ordered last night. The product is good but i need to change the size. How can i do the process?           11:37 AM, 18th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           11:39 AM, 18th Mar                     roxanne                    Sure           11:39 AM, 18th Mar                     roxanne                    9643001955           11:39 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:43 AM, 18th Mar                     roxanne                    Okay no problem           11:43 AM, 18th Mar                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store​.   · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.  Feel free to get in touch with us for further assistance.  Your friends, The Support Team            11:44 AM, 18th Mar                     roxanne                    Okay thank you           11:46 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:46 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265678