Subject: Ticket Assigned - escalation order exchanged
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:34:34 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation order exchanged ayesha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642072920 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568457611            11:09 AM, 18th Mar                   Juhi                
    Hi Ayesha, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:10 AM, 18th Mar                     ayesha                    hi           11:10 AM, 18th Mar                   Juhi                   As we see here you are contacting us regarding order status           11:10 AM, 18th Mar                     ayesha                    i order a dress online and when i recive it is not my order           11:10 AM, 18th Mar                     ayesha                    it is someone else order           11:10 AM, 18th Mar                     ayesha                    hello           11:13 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:17 AM, 18th Mar                     ayesha                    ok           11:17 AM, 18th Mar                   Juhi                   9642072920 this belongs to Aisha Javed           11:18 AM, 18
 th Mar                     ayesha                    yes           11:19 AM, 18th Mar                     ayesha                             11:19 AM, 18th Mar                     ayesha                    i find this inside           11:19 AM, 18th Mar                   Juhi                   Can you please go and return it to the same store ?           11:19 AM, 18th Mar                     ayesha                    ok , i will return it           11:19 AM, 18th Mar                     ayesha                    but where is my order?           11:19 AM, 18th Mar                   Juhi                   Kindly ask the store team also can you please share your order id ?           11:20 AM, 18th Mar                     ayesha                             11:20 AM, 18th Mar                     ayesha                    this is what i order           11:21 AM, 18th Mar                     ayesha                    ok           11:21 AM, 18th Mar                     ayesha              
       9642072920           11:21 AM, 18th Mar                     ayesha                    i call to your support team , they ask me to mail the pictures and told me to contact me in 1 -2 hours           11:22 AM, 18th Mar                   Juhi                   It is the same order number           11:22 AM, 18th Mar                     ayesha                    but still i didn't receive any mail or call           11:22 AM, 18th Mar                     ayesha                    when i open the shopping bag           11:22 AM, 18th Mar                     ayesha                    i got some thing else           11:23 AM, 18th Mar                     ayesha                    the 1st picture which i send it to you           11:23 AM, 18th Mar                   Juhi                   We are sorry to tell you that you have received a wrong item           11:23 AM, 18th Mar                     ayesha                    can i get my correct item or not?           11:23 AM, 18th Mar  
                  Juhi                   Can you please type the order number of the order that you have received           11:24 AM, 18th Mar                     ayesha                    ok           11:24 AM, 18th Mar                     ayesha                    LM9635849713           11:25 AM, 18th Mar                   Juhi                   We apologise for the inconvenience           11:26 AM, 18th Mar                   Juhi                   We will forward this to our store and will investigate for your order           11:27 AM, 18th Mar                   Juhi                   By the time kindly visit and return it to the store.           11:27 AM, 18th Mar                     ayesha                    is there is any chance to get my correct item?           11:27 AM, 18th Mar                     ayesha                    I will return it today or tomorrow           11:27 AM, 18th Mar                   Juhi                   We will try our best to provide you the order if
  not for sure we will provide you the refund           11:30 AM, 18th Mar                   Juhi                   We are really sorry for everything that has happened to you.           11:30 AM, 18th Mar                     ayesha                    its ok           11:31 AM, 18th Mar                     ayesha                    plz try to give me my item           11:31 AM, 18th Mar                     ayesha                    i really want that one           11:31 AM, 18th Mar                     ayesha                    thank you sooo much           11:31 AM, 18th Mar                   Juhi                   We will try our best rest the store team will let you know better, However we will also enquire.           11:32 AM, 18th Mar                     ayesha                    thanks           11:32 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:34 AM, 18th Mar         
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