Subject: Ticket Assigned - Conversation with balkiss abdulrida
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:31:20 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with balkiss abdulrida balkiss abdulrida                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  balkiss abdulrida Bot:  Hi Balkiss Abdulrida ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9643155945 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971558582881            11:19 AM
 , 18th Mar                   Juhi                   Hi Balkiss, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:19 AM, 18th Mar                     balkiss abdulrida                    Hii thank you i already palce a  order           11:20 AM, 18th Mar                     balkiss abdulrida                    And now i get message that the payment wasnt palce succefully           11:20 AM, 18th Mar                     balkiss abdulrida                    So what should i do alreday i paid and there is no prblem with my bank already the payment is done           11:21 AM, 18th Mar                     balkiss abdulrida                    Already           11:21 AM, 18th Mar                     balkiss abdulrida                    Can you tell me if the order is placed or no?           11:22 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.
            11:27 AM, 18th Mar                   Juhi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9643166238 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9643155945  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           11:29 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/226560
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