Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:15:10 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation mehul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mehul Bot:  Hi Mehul ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642064603 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521250753            11:08 AM, 18th Mar                   Juhi                   Hi Mehul, Good Mo
 rning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:09 AM, 18th Mar                   Juhi                   As we see here you are contacting us regarding order status           11:09 AM, 18th Mar                     mehul                    When i will get my order click & collect           11:09 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:10 AM, 18th Mar                     mehul                    9642064603           11:11 AM, 18th Mar                   Juhi                   Your order is delayed due to some technical issues           11:11 AM, 18th Mar                   Juhi                   Kindly allow us 24 hours to forward this to our store team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           11:12 AM, 18th Mar                     mehul                
     Ohk thanks           11:12 AM, 18th Mar                     mehul                    /startOver           11:13 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:14 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265527