Subject: Ticket Assigned - Conversation with leena
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:07:01 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with leena hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283755320 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  6283755320 Agent:  Hi , Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you. Customer:  628
 3755320 Customer:  Pls update Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Hello Agent:  As per our courier team update : Shipment has been refused by customer Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Hello Customer:  Can it be just delivered to his office Customer:  The address given in the parcel Agent:  Leena SUBASH P. o. box 10774, Deira Dubai Deira Dubai Customer:  No Customer:  That's me Customer:  I'm the sender Customer:  Bipin raj nesma airline office hail Customer:  Pls deliver it to Nesma Airline office in Hail Agent:  Okay we will forward this to our team Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new
  bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6283755320 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:54 AM, 18th Mar                     hello                    6283755320           10:55 AM, 18th Mar                   Juhi                   Hi , Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           10:55 AM, 18th Mar                   Juhi                   As we see h
 ere you are contacting us regarding the delivery.           10:56 AM, 18th Mar                   Juhi                   We would like to inform you that we have forwarded the address already to the courier team and also we have sent you the email for the same.           10:57 AM, 18th Mar                   Juhi                   Hi , I have not received a response from you still, please confirm if we are still connected?           11:00 AM, 18th Mar                     hello                    6283755320           11:02 AM, 18th Mar                   Juhi                   We would like to inform you that we have forwarded the address already to the courier team and also we have sent you the email for the same.           11:03 AM, 18th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           11:04 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have 
 a wonderful day. We hope your order reaches you soon.           11:04 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265491