Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 06:16:36 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 
 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0573197394            09:59 AM, 18th Mar                   Juhi                   Hi , Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:59 AM, 18th Mar                     hi                    hi Juhi...           10:00 AM, 18th Mar                   Juhi                   As we see here you are contacting us regarding returns 
           10:00 AM, 18th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           10:01 AM, 18th Mar                     hi                    o sure..           10:01 AM, 18th Mar                     hi                    I have one query...           10:02 AM, 18th Mar                   Juhi                   How May I help you ?           10:03 AM, 18th Mar                     hi                    i want to order some items i got 20% discount voucher. How can i use in online purchase...           10:03 AM, 18th Mar                     hi                    300+           10:03 AM, 18th Mar                     hi                    amount should be 300+...           10:04 AM, 18th Mar                   Juhi                   We request you to please simply use the refund voucher that you have received under the "Promo Code" section when checking out and you will be able to redeem it.           10:04 AM, 18th
  Mar                     hi                    Are you sure?           10:05 AM, 18th Mar                     hi                    i tried but there is no luck...           10:05 AM, 18th Mar                   Juhi                   Yes.           10:05 AM, 18th Mar                   Juhi                   Kindly provide us the voucher code as well th           10:05 AM, 18th Mar                   Juhi                   Kindly provide us the voucher code as well as the error you are getting           10:05 AM, 18th Mar                     hi                    1 min           10:06 AM, 18th Mar                   Juhi                   Also confirm us is that voucher for online purchase ?           10:06 AM, 18th Mar                     hi                    it's mention for voucher can be redeemed only in centrepoint stores...           10:07 AM, 18th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           10:07 AM, 18
 th Mar                   Juhi                   So kindly visit the store and redeem it           10:08 AM, 18th Mar                     hi                    due to COVID 19 is there any chance to use or you will give me special discount...           10:08 AM, 18th Mar                   Juhi                   As that voucher will not be valid on online purchase.           10:08 AM, 18th Mar                   Juhi                   Do you have any other questions I can help you with?           10:08 AM, 18th Mar                     hi                    due to COVID 19 we are unable to visit stores...           10:08 AM, 18th Mar                     hi                    You can provide 20% discount on online purchase...           10:09 AM, 18th Mar                     hi                    to be frank because of discount only i'm prefer to place order...           10:10 AM, 18th Mar                     hi                    i don't want to go to any store...           10:10 AM, 18t
 h Mar                     hi                    is there any option for online discount please let me know...           10:11 AM, 18th Mar                   Juhi                   We apologise but store and online are two different platforms.           10:11 AM, 18th Mar                   Juhi                   We request you to visit the store only and they will assist you further.           10:13 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:16 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265291