Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 06:05:03 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Team, </div>
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<br><div>Many thanks for reverting and for initiating the refund.</div>
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<div>There will be no need to change the diapers now as its too late, i have used them already.</div>
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<div>Thank you.</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 17 Mar 2021, at 5:21 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2180723</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2180723<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Juhi Goel : </div>
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<div dir="ltr"><div dir="ltr">Hi Samara,</div></div>
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<div dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We would like to inform you that we have processed the refund of amount (AED 22.95) on (16 Mar, 2021) for Giggles Star Print Sleepsuit with Round Neck and Long Sleeves and the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div dir="ltr">Also, we can raise a return request for the Pure Born - Pure Born Newborn 34-Pieces Diaper, Kindly let us know did you receive both the quantities wrongs so that we can initiate with it.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180723