Subject: Ticket Assigned - Conversation with ancy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 05:58:44 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ancy ancy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ancy Bot:  Hi Ancy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8239334544 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96555920541 Bot:  Please wait while we transfer you to an agent Agent:  Hello...My Name Is Sohaib ..I'll be more than happy to help you.. Customer:  I wish to receive my order bit  early Customer:  Is it possible Customer:  Hi Agent:  Please hold for a moment while I gather those details for you. Agent:  We are truly sorry for any delay happened.. we'd appreciate Your patience...Please hold for a moment while I gather those details for you. Agent:  We have checked and it appears that the following order number: (8239334544) was placed on (Mar 3, 2021). Please note the delivery time frame is 2-3 business days. Agent:  \ Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ancy ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Ancy, My name is Arunjay, Thank you for contacting us. I will be happy to help you. Customer:  We received your return request for order 8240668885 Chrisbella Crocodile Textured ... . Our delivery partner will pick up your return in 2-5 days. Customer:  I had this bag to return. Agent picked today. Didn’t give any receipt. Customer:  Didn’t get any acknowledgment from centerpoint also regarding the successful return of item Agent:  We are sorry for the inconvenience caused to you Customer:  Hello Customer:  Just wanted to confirm if it’s been returned successfully Agent:  Please allow us moment to check it for you. Customer:  K Agent:  Thank you for your patience. Agent:  You can return online purchases through the below three channels:   ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any Centrepoint store across the Kuwait.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Kuwait. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Customer:  I requested for return Customer:  Today morning agent came n picked the item Customer:  He didn’t give me any receipt Customer:  So I wanted to confirm Customer:  He came early morning 6:30 n took the return item Customer:  As I didn’t get any acknowledgement receipt I wanted to confirm if u have received the bag Agent:  Please note, as per the return tracking ID : RP0313211000152,we can see that your items has been collected from you on Mar-15-2021. The item is still with the courier and generally it takes 3-5 business days to deliver the items to our warehouse. Agent:  Once we receive the item in our warehouse, After we check your returns, we'll process your refund. Customer:  Ok. Thank u Customer:  Just wanted to confirm. Customer:  I have no receipt for returning the item. So was concerned Agent:  You're welcome. Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ancy ,what do you need help with? Customer:  /startOver Bot:  Hi Ancy ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:53 AM, 18th Mar                     ancy                    Hi.           09:53 AM, 18th Mar                   Juhi                   Hi Ancy, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:53 AM, 18th Mar                     ancy                    I received the refund.           09:53 AM, 18th Mar                     ancy                    Is there any date to consume it. Or can keep till my next purchase           09:54 AM, 18th Mar                     ancy                    I mean any time limit to use it           09:54 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:54 AM, 18th Mar                     ancy                    Your refund for order 8240668885 is on its way & will be credited in 5-7 business days. Please check your email for more details.           09:55 AM, 18th Mar                     ancy                    I got the refund.           09:55 AM, 18th Mar                     ancy                    When to use it           09:56 AM, 18th Mar                     ancy                    I mean any time limit           09:56 AM, 18th Mar                   Juhi                   There is not time limit for My Credits, you can use it any time           09:57 AM, 18th Mar                   Juhi                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:57 AM, 18th Mar                     ancy                    Ok. Thank u           09:57 AM, 18th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:58 AM, 18th Mar                     ancy                    Wish u the same           09:58 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265230