Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 05:54:28 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642865403 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558491055 Bot:  Please wait while we transfer you to an agent Agent:  Hi , Good Morning. Thank 
 you for contacting us. My name is Juhi, I will be happy to assist you. Customer:  Good morning Customer:  When can I expect to receive my order? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  9642865403 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  As per the status your order is READY_TO_SHIPPED. It usually takes 2-3 working days to deliver any order to the stores. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  Where is the answer Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location C
 ustomer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642865403 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:43 AM, 18th Mar                   Juhi                   Hi , Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:43 AM, 18th Mar                     hi                    9642865403           09:44 AM, 18th Mar                     hi                    When can I expect to receive this order           09:44 AM, 18th Mar                     hi                    I hope you will answer me this time           09:45 AM, 18th Mar                 
   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:45 AM, 18th Mar                     hi                    Waiting           09:45 AM, 18th Mar                   Juhi                   It usually takes 2-3 working days to deliver any order.           09:45 AM, 18th Mar                   Juhi                   |kindly allow us sometime your order is under processing.           09:46 AM, 18th Mar                     hi                    Iam going to travel tonight           09:46 AM, 18th Mar                     hi                    How can I receive it earlier           09:46 AM, 18th Mar                     hi                    ?           09:48 AM, 18th Mar                   Juhi                   We apologise the inconvenience but it is our standard time of delivery.           09:48 AM, 18th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?  
          09:51 AM, 18th Mar                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:54 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265213