Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 05:53:39 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation naman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naman Bot:  Hi Naman ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642444428 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05205281786            09:45 AM, 18th Mar                   Juhi                   Hi Naman, Good 
 Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:46 AM, 18th Mar                     naman                    order number  9642444428           09:46 AM, 18th Mar                     naman                    i would like to know the status of the above order           09:47 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:49 AM, 18th Mar                   Juhi                   It usually takes 2-3 working days to deliver any order. However we apologise for the delay           09:50 AM, 18th Mar                   Juhi                   Kindly allow us 24 hours to forward this to our team and we will get back to you via email.  Once our concerned team will revert us back we will update you.           09:50 AM, 18th Mar                     naman                    thanks           09:51 AM, 18th Mar                   Juhi        
            It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:53 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265210