Subject: Ticket Assigned - Conversation with mr ibrahim
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 05:52:24 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mr ibrahim mr ibrahim                    Bot:  Hi again! Bot:  Please enter your name Customer:  mr ibrahim Bot:  Hi Mr Ibrahim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may ta
 ke an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:31 AM, 18th Mar                   Juhi                   Hi Ibrahim, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:31 AM, 18th Mar                     mr ibrahim                    Update my order           09:32 AM, 18th Mar                   Juhi                   As 
 we see here you are contacting us regarding return and refund status.           09:33 AM, 18th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           09:33 AM, 18th Mar                     mr ibrahim                    6280017775           09:34 AM, 18th Mar                     mr ibrahim                    Orders from 4th march but nk response           09:35 AM, 18th Mar                     mr ibrahim                    That's why I wrote the refunded My money           09:36 AM, 18th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:37 AM, 18th Mar                   Juhi                   As we see here yesterday you had received an email that your order will not be processed now           09:39 AM, 18th Mar                   Juhi                   As a token of apology for this inconvenience caused to you from
  our end we are also offering you a voucher worth SAR 50 and would like to ensure you that we will try our best to ensure the same kind of issue does not repeat. The voucher will be sent to your email within 24-48 hours.           09:39 AM, 18th Mar                     mr ibrahim                    How long will the money back?           09:40 AM, 18th Mar                   Juhi                   Kindly allow us some more time           09:42 AM, 18th Mar                   Juhi                   We will keep updating you via email.           09:42 AM, 18th Mar                     mr ibrahim                    Or you will Late           09:43 AM, 18th Mar                     mr ibrahim                    Ok how many days           09:43 AM, 18th Mar                   Juhi                   We are working to fix it on priority and as early as possible.           09:44 AM, 18th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?
            09:48 AM, 18th Mar                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:51 AM, 18th Mar                     mr ibrahim                    Yes           09:51 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265206