Subject: Ticket Assigned - refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 06:46:18 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund ahmed saleh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed saleh Bot:  Hi Ahmed Saleh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8241503840 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096596090097            10:33 AM, 17th Mar                   Juhi             
       Hi Ahmed, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           10:33 AM, 17th Mar                   Juhi                   As we see here you are contacting us regarding the order status.           10:34 AM, 17th Mar                     ahmed saleh                    hi           10:34 AM, 17th Mar                     ahmed saleh                    yes 8241503840.           10:34 AM, 17th Mar                     ahmed saleh                    i recieved the order but there are some missing items           10:34 AM, 17th Mar                     ahmed saleh                             10:35 AM, 17th Mar                     ahmed saleh                             10:35 AM, 17th Mar                     ahmed saleh                             10:36 AM, 17th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:36 AM, 17th Mar                  
    ahmed saleh                    no problem           10:37 AM, 17th Mar                   Juhi                   As we see here your order has been delivered to you on 15th Mar, 2021           10:37 AM, 17th Mar                   Juhi                   However as per you three items are missing           10:38 AM, 17th Mar                     ahmed saleh                    yes ,oreder delivered but above times are missing           10:38 AM, 17th Mar                     ahmed saleh                    i made a complaint though your website same day but no feedback from your and till now           10:39 AM, 17th Mar                   Juhi                   Solid Top with Flounce Sleeves and Tie Ups and Lee Cooper Solid Mid-Rise Shorts with Pocket Detail and Belt Loops Were out of stock at the time of placement of the order.           10:39 AM, 17th Mar                     ahmed saleh                    it was shown that there were available           10:40 AM, 17th Mar              
      Juhi                   KWD6.20 has been refunded for both the items           10:41 AM, 17th Mar                     ahmed saleh                    when           10:41 AM, 17th Mar                   Juhi                   just now it has refunded back to your KNEt account and as per our system Juniors Printed Swimwear Romper with Trunks were delivered but as you are saying that it was not delivered we have refunded KWD 2.01 to your My credits           10:44 AM, 17th Mar                   Juhi                   KWD6.20 will take 7-14 working days to reflect in your account           10:44 AM, 17th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:46 AM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2259684