Subject: Ticket Assigned - Conversation with askha return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 05:46:49 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with askha return askha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  askha Bot:  Hi Askha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563024002            09:23 AM, 17th Mar                   Juhi                   Hi Ashka, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:25 AM, 17th Mar                     askha                    Hi           09:25 AM, 17th Mar                     askha                    I have alot of pending refunds           09:25 AM, 17th Mar                   Juhi                   As we see here you are contacting us regarding return and refund           09:25 AM, 17th Mar                     askha                    I’ve been several emails           09:26 AM, 17th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           09:26 AM, 17th Mar                     askha                    And no response           09:26 AM, 17th Mar                     askha                    Extremely frustrated with the service           09:26 AM, 17th Mar                     askha                    Order #9638753722  Order #9639073659           09:26 AM, 17th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:30 AM, 17th Mar                   Juhi                   Can you provide us the tracking id under which you have returned the items?           09:34 AM, 17th Mar                   Juhi                   Did you return all the items together ?           09:35 AM, 17th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           09:37 AM, 17th Mar                   Juhi                   Hi Ashka, I have not received a response from you still, please confirm if we are still connected?           09:39 AM, 17th Mar                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:46 AM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2259421