Subject: Ticket Assigned - Conversation with karthika anil
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 08:01:38 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with karthika anil karthika anil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  karthika anil Bot:  Hi Karthika Anil ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508986763            11:48 AM, 16th Mar                   Juhi                   Hi Karthika, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:48 AM, 16th Mar                     karthika anil                    Hi Juhi           11:49 AM, 16th Mar                     karthika anil                    I applied for a return           11:49 AM, 16th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           11:50 AM, 16th Mar                     karthika anil                    But my material is not yet collected from your side           11:50 AM, 16th Mar                     karthika anil                    Order number 9641970649 Total amount AED 99 Status Processing View details           11:51 AM, 16th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:51 AM, 16th Mar                     karthika anil                    Okay           11:51 AM, 16th Mar                   Juhi                   We can see that you have created a return request for the item on 14 Mar, 2021 and our courier team will contact you in 2 - 5 working days for the collection.           11:52 AM, 16th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           11:55 AM, 16th Mar                   Juhi                   Hi Karthika, I have not received a response from you still, please confirm if we are still connected?           11:59 AM, 16th Mar                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:01 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254547