Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 07:56:52 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation freia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  freia Bot:  Hi Freia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501018494            11:48 AM, 16th Mar                   Juhi                   Hi Freia, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:49 AM, 16th Mar                   Juhi                   As we can see here you are contacting us regarding the returns, Could you please share your order number so that I can assist you further?           11:49 AM, 16th Mar                     freia                    9641674121           11:52 AM, 16th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:53 AM, 16th Mar                     freia                    I already requested a return through the app, it's pass 4 days already, but was not pick up by courier           11:53 AM, 16th Mar                   Juhi                   We can see that you have created a return request for the item on 13 Mar, 2021 and our courier team will contact you in 2 - 5 working days for the collection.           11:53 AM, 16th Mar                   Juhi                   We see that it has been 3 days, Kindly allow us two more days. If the collection is not being done you can reach out us and we will be happy to assist you.           11:54 AM, 16th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:56 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254519