Subject: Ticket Assigned - Conversation with kartika
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 07:25:24 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kartika kartika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kartika Bot:  Hi Kartika ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9642544071 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552142636            11:00 AM, 16th Mar                   Juhi                   Hi Kartika, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:02 AM, 16th Mar                   Juhi                   As we see here you are contacting us regarding the order status           11:02 AM, 16th Mar                   Juhi                   Your order has been placed successfully on 16th Mar 2021. We usually take 2-3 working days to deliver any order. We hope your order reaches you soon.           11:04 AM, 16th Mar                     kartika                    Can you please arrange to deliver my order today evening           11:06 AM, 16th Mar                   Juhi                   We apologise but we need 2-3 working days which is a standard delivery time.           11:07 AM, 16th Mar                   Juhi                    Do you have any other questions I can help you with?           11:10 AM, 16th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           11:12 AM, 16th Mar                     kartika                    Hi           11:13 AM, 16th Mar                     kartika                    I didn’t get any messages from you I           11:14 AM, 16th Mar                     kartika                    U there ?           11:15 AM, 16th Mar                   Juhi                   May I know which message are you talking about ? It is for order confirmation.           11:16 AM, 16th Mar                     kartika                    I have placed an order yesterday but I want it to be delivered by tonight           11:17 AM, 16th Mar                     kartika                    I want to know if that is possible because am travelling tomorrow evening and I need them by tonight           11:18 AM, 16th Mar                     kartika                    This is the order no 9642544071           11:18 AM, 16th Mar                   Juhi                   We are really sorry but it can not be done as we have the minimum delivery time is 2-3 working days. If it will be processed early then it will be delivered today and if not it will take some more time.           11:19 AM, 16th Mar                     kartika                    Okk then in that case can I collect it from store in IBN batutta mall           11:20 AM, 16th Mar                   Juhi                   We would like to inform you that it is a home delivery so it will be delivered to Apartment 106, Building 180, Street 9, Discovery Gardens  Dubai           11:21 AM, 16th Mar                     kartika                    Yes but i want the delivery by tonight           11:22 AM, 16th Mar                     kartika                    Or by latest tomorrow morning           11:22 AM, 16th Mar                     kartika                    Can u please co ordinate with you warehouse team and expedite  it           11:23 AM, 16th Mar                   Juhi                   I will try to contact my team to do it as early as possible.           11:23 AM, 16th Mar                   Juhi                   We hope the order reaches you soon.           11:23 AM, 16th Mar                     kartika                    Yes please .... I need them by tomorrow morning           11:23 AM, 16th Mar                   Juhi                   We will try our best to deliver it to you earliest.           11:24 AM, 16th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:25 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254356