Subject: Ticket Assigned - Conversation with hanady
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 07:22:26 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanady hanady                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hanady Bot:  Hi Hanady ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  0 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  000 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8241952655 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  0 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8241952655 Bot:  Looks to be an invalid order No Bot:  Please enter y
 our order number to continue Customer:  8242397796 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hanady ,what do you need help with? Customer:  /startOver Customer:  /startOver Bot:  Hi Hanady ,what do you need help with? Customer:  /startOver Bot:  Hi Hanady ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one o
 f our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96599811040            11:08 AM, 16th Mar                   Juhi                   Hi Hanady, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:09 AM, 16th Mar                     hanady                    hi online some of the items show out of stock           11:10 AM, 16th Mar                     hanady                    but theyre available in the showroom           11:10 AM, 16th Mar                     hanady                    also ive ordered a mirror and it has been cancelled no given reason           11:11 AM, 16th Mar                     hanady                    there is another mirror i would like to purchase suraj floor mirror           11:11 AM, 16th Mar                   Juhi                   We would like to inform you that if a item is damaged or not in a good condition to be s
 old out then it is being cancelled and we refund the customer at the moment.           11:12 AM, 16th Mar                   Juhi                   Kindly visit our store and you can purchase from there.           11:12 AM, 16th Mar                   Juhi                   Do you have any other questions I can help you with?           11:13 AM, 16th Mar                     hanady                    yes           11:13 AM, 16th Mar                     hanady                    check if you have suraj floor mirror in stock please           11:13 AM, 16th Mar                   Juhi                   We have no access of the warehouse inventory.           11:14 AM, 16th Mar                     hanady                    thats why your system is not updated           11:14 AM, 16th Mar                   Juhi                   We apologise for the inconvenienece. Kindly place the order if you see the item in the stock on our website.           11:15 AM, 16th Mar                   Juhi      
              Do you have any other questions I can help you with?           11:17 AM, 16th Mar                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           11:19 AM, 16th Mar                   Juhi                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:21 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254339