Subject: Ticket Assigned - Conversation with zahra
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 06:35:12 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahra zahra                    Bot:  Hi again! Bot:  Please enter your name Customer:  zahra Bot:  Hi Zahra ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8242607665 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:27 AM, 16th Mar                   Juhi                   Hi Zahra, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           10:
 27 AM, 16th Mar                   Juhi                   As we see here you are contacting us regarding order status           10:28 AM, 16th Mar                     zahra                    Please can you chk the status of my order           10:28 AM, 16th Mar                     zahra                    8242607665           10:29 AM, 16th Mar                   Juhi                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8242607665 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8242607703   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.        
     10:30 AM, 16th Mar                   Juhi                   Do you have any other questions I can help you with?           10:31 AM, 16th Mar                     zahra                    Yes. I want to know that only. That means my order have placed only once and other is cancelled?           10:31 AM, 16th Mar                   Juhi                   Yes.           10:32 AM, 16th Mar                     zahra                    Because I received two mails with two different order number           10:32 AM, 16th Mar                   Juhi                   We could not capture the payment in the other orders.           10:32 AM, 16th Mar                     zahra                    Yes fine           10:34 AM, 16th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:34 AM, 16th Mar                     zahra                    I want to know the status of my other  order 8237114087     
       10:35 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254133