Subject: Ticket Assigned - Conversation with helli
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 06:21:53 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helli helli                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  helli Bot:  Hi Helli ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9641157615 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552683396 Bot:  Please wait while we transfer you to an agent Customer:  Hello. I just want to ask about the status of my order in centrepoint (splash) ..i choose to pick it up to the store here in al ain mall. This is my ordered number 9641157615. Thank you. Agent:  Hi Helli, Thank you for contacting us. My name is Algaily, I will be happy to assist you. Customer:  Hello. I just want to ask about the status of my order in centrepoint (splash) ..i choose to pick it up to the store here in al ain mall. This is my ordered number 9641157615. Thank you. Agent:  May I request you to stay on hold while retrieve my information. Customer:  No problem. Agent:  The order will be ready for collection within 48 hour, now it is in transit to the store. Customer:  I see. Thank you very much Sir. Godbless Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Helli ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:10 AM, 16th Mar                   Juhi                   Hi Helli, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           10:10 AM, 16th Mar                     helli                    Hello. Ģoodmorning. I ordered a dress from centrepoint (splash) online and inalready received it yesterday now i tried to fit the dress but its a liitle bit big for. Is there any chance that i can chenge it to another size?           10:14 AM, 16th Mar                     helli                    Thank you.           10:14 AM, 16th Mar                   Juhi                   As we see here you are contacting us regarding the order status           10:14 AM, 16th Mar                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.   · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           10:19 AM, 16th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254078