Subject: Ticket Assigned - Conversation with yasir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 06:19:54 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasir yasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasir Bot:  Hi Yasir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9642031112 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561098149            10:08 AM, 16th Mar                   Juhi                   Hi 
 Yasir, Good Morning. Thank you for contacting us. My name is Juhi, I will be happy to assist you.           10:09 AM, 16th Mar                     yasir                    GM Juhi           10:10 AM, 16th Mar                     yasir                    I want to ask about my order  9642031112           10:10 AM, 16th Mar                     yasir                    It was supposed to be delivered by yesterday to pick-up point           10:10 AM, 16th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:10 AM, 16th Mar                     yasir                    But still it shows in transit since yesterday           10:10 AM, 16th Mar                   Juhi                   As we see here your order is ready for pickup at our collection point.  Kindly visit there and collect your order.           10:14 AM, 16th Mar                     yasir                    But I didn't receive any SMS
  or confirmation to pick-up           10:14 AM, 16th Mar                     yasir                    Normally the SMS comes when the pick up is ready and they will ask for confirmation code           10:15 AM, 16th Mar                   Juhi                   We apologise for that, It can be a glitch.           10:15 AM, 16th Mar                     yasir                    So I don't have a confirmation code to be provided           10:15 AM, 16th Mar                   Juhi                   You can track your order at https://www.fodel.com/en/track-parcel.html           10:15 AM, 16th Mar                   Juhi                   your tracking id is LM622248209           10:15 AM, 16th Mar                     yasir                    VALIDATION CODE: 625365 Your parcel from LIFESTYLE #LM166576422 has now arrived at Al Maya Supermarket Address: Zayed the First St, Next to Royal Plaza Gift, Opp. Honda showroom, E-10, Electra Street, Abu Dhabi. Location Map: https://goo.gl/maps/h66K8
 swFrs62 Already Paid Shop Timing: Sat-Thu: 10:00-21:00/Friday: Closed Track Your Parcel: https://fodel.com/LM166576422 For any inquiries please call: +97145571774           10:16 AM, 16th Mar                     yasir                    Normally this type of message I receive but this time no message received           10:16 AM, 16th Mar                     yasir                    What if they asked me for the validation code?           10:17 AM, 16th Mar                   Juhi                   Kindly visit the store and you show them the order confirmation email or sms           10:17 AM, 16th Mar                     yasir                    Ok           10:17 AM, 16th Mar                   Juhi                   We will always contact our concerned team by the time so that you do not face any issue.           10:18 AM, 16th Mar                     yasir                    Ok thanks           10:18 AM, 16th Mar                     yasir                    Have a good day         
   10:18 AM, 16th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:19 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254070