Subject: Ticket Assigned - return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 06:08:09 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return leah                    Bot:  Hi again! Bot:  Please enter your name Customer:  leah Bot:  Hi Leah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6267335689 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547284344            09:51 AM, 16th Mar                     leah                    How to return wrong items           09:51 AM, 16th Mar                     leah                    Size problem           09:52 AM, 16th Mar                   Juhi                   Hi Leah, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           09:52 AM, 16th Mar                   Juhi                   Could you please confirm your order number : 6267335689 so that I can assist you further?           09:53 AM, 16th Mar                     leah                    Morning ask only how to return wrong items           09:53 AM, 16th Mar                     leah                    Size problem           09:53 AM, 16th Mar                   Juhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:54 AM, 16th Mar                   Juhi                   As we see here 6267335689 was placed on Jan 25, 2021           09:55 AM, 16th Mar                   Juhi                   We have a return policy of 14 days from the date of delivery           09:56 AM, 16th Mar                     leah                    Deliver only yesterday           09:56 AM, 16th Mar                     leah                    6283007625 no           09:57 AM, 16th Mar                     leah                    Trucking no is 6283007625           09:58 AM, 16th Mar                     leah                    /startOver           09:59 AM, 16th Mar                   Juhi                   Kindly provide us the name of the item that you received wromg           09:59 AM, 16th Mar                     leah                    Sustainable plain longline shirt dress size 16 i need size 18           10:02 AM, 16th Mar                   Juhi                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.           10:02 AM, 16th Mar                     leah                    Pointed toe ballerina with bow           10:02 AM, 16th Mar                     leah                    How to change           10:03 AM, 16th Mar                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           10:04 AM, 16th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:07 AM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254007