Subject: New Reply Received - Re: We’ve received your return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Mar 2021 05:57:43 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: We’ve received your return request.  Ticket comment <div dir="ltr">Hi , <div> I placed the return request March 05 .Till now , your delivery agent has not contacted me to return the item.Please advise.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Mar 15, 2021 at 8:54 AM fuhad usman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi , <div> I placed the return request March 05 .Till now , your delivery agent has not contacted me to return the item.Please advise.</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Tue, Mar 9, 2021 at 12:00 PM fuhad usman &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi , <div> I placed the return request March 05 .Till now , your delivery agent has not contacted me to return the item.Please advise.</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, Mar 5, 2021 at 11:33 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<u></u>

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										Here’s what you need to do next.
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												<td colspan="2" style="padding:15px 0px 0px">Download
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<span>
													<a href="https://www.babyshopstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Babyshop</a></span>
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													<a href="https://www.lifestyleshops.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Lifestyle</a></span>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0px;padding:0px;text-align:left;font-weight:bold;color:rgb(32,32,32);line-height:32px">We’ve received your return request.</div>
<div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0px;padding:10px 0px 0px;line-height:22px;text-align:left;font-weight:normal;color:rgb(32,32,32)">
Hi Fuhad Usman, thank you for getting in touch with us. Here’s how your return 
<span style="color:rgb(0,185,229);text-decoration:none">1000599443</span> 
for order 
<span style="color:rgb(0,185,229);text-decoration:none">6279167394</span> 
will work.Our delivery partner will pick up your return in around 3-5 business days.
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				<strong>Order Details </strong>
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							<div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Item</div>
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							<div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Description</div>
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							<div style="font-size:15px;color:rgb(32,32,32);padding:0px;line-height:20px;margin:0px">Total Price</div>
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																																																																																										<img alt="" src="https://40e1490782f383866663-4993d07f8a91cc1cfa39bf926012c29e.lmsin.net/DRAG-05Brown-DRAG-05-SMMSPR20110120_01-150.jpg" width="100%" style="padding: 20px 0px 0px; max-width: 135px">
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  <strong>SHOEMART</strong>  </td>
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																		<td style="padding:8px 0px 0px;color:rgb(61,70,72);font-weight:600" align="left">  Mens Classic Leather Moccasins with Side Lacing  </td>
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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Color: Brown</td>
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																			 																		        	      Size: 
																		        	     																		        	     43

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																		<td style="padding:4px 0px 0px;color:rgb(61,70,72);font-weight:300" align="left">Quantity: 1</td>
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															        						   									 SAR 79
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										Total</td>
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<strong>SAR 79</strong>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png">
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                                 <td width="85%" align="left">
                                 <h4 style="margin:0px;font-size:18px">1. Box up your return</h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px">
                                 Please include the invoice, price tags and any warranty information.
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
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                                 <h4 style="margin:0px;font-size:18px">2. Hand over your return</h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px">Our delivery partner will pick it up from your doorstep. </div>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png">
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                                 <td width="85%" align="left">
                                 <h4 style="margin:0px;font-size:18px">3. Receive your refund</h4>
                                 <div style="margin:10px 0px 0px;font-size:15px;line-height:19px">
                                 This will be issued after we receive your products in our warehouse and conduct a quality check. 
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                        <h4 style="margin:0px;font-size:18px">Here's how your refund works:</h4>
                        <ul style="padding-left:15px">
                            <li style="margin:10px 0px 0px;font-size:15px;line-height:19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
                            <li style="margin:10px 0px 0px;font-size:15px;line-height:19px">Refunds to your Credit Card or Debit Card may take 7-14 business days to process.</li>
                                                        <li style="margin:10px 0px 0px;font-size:15px;line-height:19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.</li>
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		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;color:rgb(36,36,40)"><span>Need help? Get in touch</span></td>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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										<a href="https://twitter.com/centrepointme" style="border:0px;margin:0px;padding:0px;text-decoration:none" target="_blank" rel="noreferrer">
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											<div style="margin:0px;padding:0px;line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
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										<td><img alt="call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width="38"></td>
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											<div style="margin:0px;padding:0px;line-height:20px">
<strong>Call us on 800-111-10CP (800-1111027).</strong> <br>7 days a week, 24 hours a day</div>
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						<td align="left"><span style="font-size:11px;color:rgb(132,132,131)">
								© 2021 Retail World Limited </span></td>
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							<span style="font-size:11px;color:rgb(132,132,131)"> 
							<a href="https://www.centrepointstores.com/sa/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/sa/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="text-decoration:none;color:rgb(132,132,131)" target="_blank" rel="noreferrer">Terms &amp; Conditions</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2215781