Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 07:22:06 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation lulu                    Bot:  Hi again! Bot:  Please enter your name Customer:  lulu Bot:  Hi Lulu ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:04 AM, 15th Mar                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           11:05 AM, 15th Mar                     lulu                    hello           11:05 AM, 15th Mar                     lulu                    i order from 19feb and after 2hours max send for me an emil that one item is sold out           11:06 AM, 15th Mar                     lulu                    and i paid kent           11:06 AM, 15th Mar                     lulu                    so i have a credit and they put it in the account but i don’t want that           11:07 AM, 15th Mar                     lulu                    i want to return to my bank account           11:07 AM, 15th Mar                     lulu                    and i call the call center tell me okay they will transfer to my bank account and it takes 1 week to 2 week           11:08 AM, 15th Mar                     lulu                    and until today i didn’t receive anything!!!           11:09 AM, 15th Mar                   Juhi                   Thank you Lulu for sharing the order details. Please allow me a moment to check this for you.           11:14 AM, 15th Mar                     lulu                    okay           11:14 AM, 15th Mar                   Juhi                   Could you please share your order number so that I can assist you further?           11:14 AM, 15th Mar                     lulu                    8236742232           11:16 AM, 15th Mar                   Juhi                   Thank you Lulu for sharing the order details. Please allow me a moment to check this for you.           11:17 AM, 15th Mar                   Juhi                   As we see here you already had a conversation with one of our team mates regarding refund and they informed you that they will get back to you via email within 1-2 working days           11:19 AM, 15th Mar                     lulu                    i didn’t receive any email           11:20 AM, 15th Mar                   Juhi                   We appreciate your patience and request you to allow us sometime so that we can contact to our concerned team for the same.           11:20 AM, 15th Mar                   Juhi                   You will be receiving it within 24 hours           11:21 AM, 15th Mar                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:21 AM, 15th Mar                     lulu                    okay thanks           11:21 AM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2248202