Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 06:15:32 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div dir="ltr">Dear Support Team,<div><br></div>
<div>This is what I was expecting at the first place with a detailed explanation, just sending a reply that your order is cancelled is not accepted.</div>
<div>i still have not got my refund on this. nor i have got my other delivery.</div>
<div>Kindly look into the same at earliest.</div>
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<div>Regards &amp; Bets Wishes</div>
<div><br></div>
<div>Rufee Parkar</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 13, 2021 at 1:37 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Rufee,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that Juniors Unicorn Plush Toy was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining item.<br><br>We will not be happy either if you receive bad item in your order, this is the reason why Juniors Unicorn Plush Toy was cancelled and you received a notification regarding the same items.<br><br>Our delive
 ry partner will call you before delivering these items.<br><br>Hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221140