Subject: New Reply Received - complaint Number : 2167506 on 28-Feb-21 still no action
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 13:38:18 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  complaint Number : 2167506 on 28-Feb-21 still no action  Ticket comment <div dir="ltr">Dear Centrepoint,<div><br></div>
<div>Could you please update me on the trailing email.</div>
<div><br></div>
<div>It has been 6 days since I shared all the requested information. </div>
<div>Your quick action will be highly appreciated.</div>
<div><br></div>
<div>Regards</div>
<div>Ibrahim Khaleel</div>
<div>053-477-4853</div>
<div>
<br><div><br></div>
</div>
</div>
<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<br>
<table style="border-top:1px solid #d3d4de">
	<tbody>
<tr>
        <td style="width:55px;padding-top:13px"><a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail&amp;utm_term=icon" target="_blank" rel="noreferrer"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px"></a></td>
		<td style="width:470px;padding-top:12px;color:#41424e;font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free. <a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail&amp;utm_term=link" target="_blank" style="color:#4453ea" rel="noreferrer">www.avast.com</a>
		</td>
	</tr>
</tbody>
</table>
<a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" rel="noreferrer"></a>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Mar 8, 2021 at 9:41 PM Ibrahim Khaleel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Dear Juhi Goel,<div><br></div>
<div>Kindly be informed that the orders were placed under the email id : <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>.</div>
<div>Attached in this email are Attachment#1-Email id used in orders details and also attached are the Attachment#2-orders that we have placed in the last 6 months.</div>
<div><br></div>
<div>And as informed in my previous email, The Attachment#3-order status as well as the Attachment#4-Transaction confirmation with the Transaction Number - 222604.</div>
<div><br></div>
<div>I kindly request your kind support in resolving the matter at your earliest convenience and reimburse the amount 89 SAR back to my account.</div>
<div><br></div>
<div>Regards</div>
<div>Ibrahim Khaleel</div>
<div>053-477-4853</div>
<div><br></div>
<div><br></div>
</div>
<div id="gmail-m_-4401085764342500082DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<br>
<table style="border-top:1px solid rgb(211,212,222)">
	<tbody>
<tr>
        <td style="width:55px;padding-top:13px"><a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail&amp;utm_term=icon" target="_blank" rel="noreferrer"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif" alt="" width="46" height="29" style="width: 46px; height: 29px"></a></td>
		<td style="width:470px;padding-top:12px;color:rgb(65,66,78);font-size:13px;font-family:Arial,Helvetica,sans-serif;line-height:18px">Virus-free. <a href="https://www.avast.com/sig-email?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=webmail&amp;utm_term=link" style="color:rgb(68,83,234)" target="_blank" rel="noreferrer">www.avast.com</a>
		</td>
	</tr>
</tbody>
</table>
<a href="#m_-4401085764342500082_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" rel="noreferrer"></a>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sun, Mar 7, 2021 at 9:20 AM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2191033</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Juhi Goel : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Ibrahim,<br><br>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">We would request you to kindly provide us any of your previous order numbers so that we can check your account as with <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a> we are unable to find your details here.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Also send us the bank statement with the transaction id of the deduction so that we can further assist you.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>
<div></div>
<div><br></div>
<br>

</div></blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2191033