Subject: New Reply Received - Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 08:10:17 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Complaint  Ticket comment <div dir="auto">Dear Sir/ Madam</div>
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<div dir="auto">Just to inform you that till now nobody calls me from your team!</div>
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<div dir="auto">Thank you and regards </div>
<div dir="auto">Alma</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 10 Mar 2021 at 5:11 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Alma,</div></div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr">We have raised a return request for GOSH Brow Pomade Hybrid Liner and our courier team will contact you in 2 - 5 working days for the collection.</div>
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<div dir="ltr">Also for buy 2 get 1 free offer you need to select 3 items to the cart and then at the checkout page the amount get adjusted.</div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2209504