Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Mar 2021 06:54:17 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
KIND REMINDER <span id="ms-outlook-android-cursor"></span><br>
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Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<div>From: Haseeb A. Ansari &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 11, 2021 1:58:00 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2192006] - Click &amp; Collect
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<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle">Please update on below orders:</span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"> </span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"><b>6281581924</b></span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"><b>6281666294</b></span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"><b>6282446622</b></span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"> </span></div>
<div class="x_MsoNormal"><span style='font-family:"Arial Nova",sans-serif; color:black'>B/R,</span></div>
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<b><span style='font-family:"Arial Nova",sans-serif; color:black; border:none windowtext 1.0pt; padding:0in'>Haseeb Aslam Ansari</span></b><span style='font-family:"Arial Nova",sans-serif; color:black'></span>
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Haseeb A. Ansari</a><br>
<b>Sent: </b>Tuesday, March 9, 2021 4:54 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Subject: </b>RE: [#2192006] - Click &amp; Collect</div>
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<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"> </span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle">KIND REMINDER!!!</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Arial Nova",sans-serif; color:black'>B/R,</span></div>
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<b><span style='font-family:"Arial Nova",sans-serif; color:black; border:none windowtext 1.0pt; padding:0in'>Haseeb Aslam Ansari</span></b><span style='font-family:"Arial Nova",sans-serif; color:black'></span>
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Haseeb A. Ansari</a><br>
<b>Sent: </b>Monday, March 8, 2021 12:02 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Subject: </b>RE: [#2192006] - Click &amp; Collect</div>
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<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"> </span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle">Hello there,</span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"> </span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle">Could you please update on the status of below order?</span></div>
<div class="x_MsoNormal"><span class="x_DefaultFontHxMailStyle"> </span></div>
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<b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>6280053376</span></b><span class="x_DefaultFontHxMailStyle"><b></b></span>
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<div class="x_MsoNormal"><span style='font-family:"Arial Nova",sans-serif; color:black'>B/R,</span></div>
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<b><span style='font-family:"Arial Nova",sans-serif; color:black; border:none windowtext 1.0pt; padding:0in'>Haseeb Aslam Ansari</span></b><span style='font-family:"Arial Nova",sans-serif; color:black'></span>
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<b>From: </b><a href="mailto:[email-masked]" rel="noreferrer">Max</a><br>
<b>Sent: </b>Friday, March 5, 2021 3:58 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#2192006] - Click &amp; Collect</div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Haseeb,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 6280044921 was not placed successfully.
 Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 6280053376.<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Thank you for shopping with us and have a great day! Stay Safe!</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Your Friends,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style="font-size:1.0pt; font-family:fdtktid; color:white">2192006:1125156</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2192006