Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 03:27:47 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Need to change the size of item in my order no# 9635986861           10:45 PM, 16th Feb                   Nikhil                   Hi, Thank you for contacting us. My name is Nikhil.           10:47 PM, 16th Feb                   Nikhil                   We are sorry to inform you that an exchange is not available at www.babyshopstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Babyshop store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:47 PM, 16th Feb                   Nikhil                   Is there anything else we may assist you with?           10:47 PM, 16th Feb                     User                    The order is placed only by today           10:48 PM, 16th Feb                   Nikhil                   Once the order has been placed, the amendments can't be done.           10:53 PM, 16th Feb                   Nikhil                   If you wish you can cancel the order nad place a new one.           10:54 PM, 16th Feb                   Nikhil                   Please confirm, do you wish us to cancel the order.           10:54 PM, 16th Feb                   Nikhil                   Hi, I'm not getting a response from you. Are we still connected?           11:02 PM, 16th Feb                   Nikhil                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:07 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2112740