Subject: Re: Refund not processed 6260105546
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Thu, 18 Feb 2021 01:16:43 -0700 (MST)

Hi Team, 

Can you please provide us the RRN for mentioned refund. As the customer is claiming he has not received the refund till now. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, 18 February, 2021 12:38:01 
Subject: Refund not processed 6260105546 

Hi Team, 

PFA 

Order No. 6260105546 

The customer had returned items and the refund had also been processed from our side of following amounts: SAR 110, SAR 150, SAR 59, and SAR 45 on 5th Jan, 2021. 

However, the customer has not received the amount as yet in his bank account. 

Kindly check the attached bank statement and refund. 

Regards, 
Juhi