Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 13:48:05 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I got my order a day back but one shirt that i ordered is a size too big and i want to get it changed can i do that?           05:34 PM, 17th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           05:35 PM, 17th Feb                     User                    Hi Juhi, i want to get a shirt changed           05:37 PM, 17th Feb                     User                    Its size is XXL and i want it in XL           05:37 PM, 17th Feb                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           05:39 PM, 17th Feb                     User                    Will i get the refund for the product i return?           05:40 PM, 17th Feb                   Juhi                   yes the refund will be given to you.           05:43 PM, 17th Feb                   Juhi                   You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store​. · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           05:44 PM, 17th Feb                   Juhi                   Do you have any other questions I can help you with?           05:45 PM, 17th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:47 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2116556