Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 13:45:10 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:31 PM, 17th Feb                   Bot                   Hi again!           05:31 PM, 17th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           05:32 PM, 17th Feb                     User                    I have received my items just today and one item dwlivered is not correct. This is already thw second time i have received like this. They dont wanna to give to me  the exact and right order.           05:33 PM, 17th Feb                     User                    Order nmbwr Items from Order# 6273488176 AWB FC0216210003014           05:33 PM, 17th Feb                     User                    This is what i ordered.           05:35 PM, 17th Feb                   Juhi                   This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.   Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.  We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.  You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           05:35 PM, 17th Feb                     User                    And what u delivered is the shirt           05:36 PM, 17th Feb                     User                    I want an exchange           05:36 PM, 17th Feb                   Juhi                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           05:36 PM, 17th Feb                     User                    Im disappointed. I hope they are not doing tjis purposely           05:37 PM, 17th Feb                     User                    Because the item might no longer in the online shop. Maybe somebody have ordered this. Disappointing.           05:38 PM, 17th Feb                     User                    I have 2 more orders and i hope they are all correct.           05:39 PM, 17th Feb                   Juhi                   We apologise for the inconvenience.           05:39 PM, 17th Feb                   Juhi                   We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.           05:40 PM, 17th Feb                     User                    I would lije to return this and pick up in my house.           05:40 PM, 17th Feb                     User                             05:41 PM, 17th Feb                     User                    This is the order nmber. Can u make a ticket for me for this complain and return?           05:42 PM, 17th Feb                   Juhi                   You have 14 days for return and refund from the date for of delivery           05:42 PM, 17th Feb                   Juhi                   you can Write to us  [email-masked]           05:43 PM, 17th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           05:44 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2116542