Subject: RE: Late collection 6219404209
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Wed, 17 Feb 2021 13:43:20 +0000

Hi @Jessie<mailto:[email-masked]>,

Recreated RMA and new AWB 46410157021 and reference no.- B176B78

Customer’s address is Al malaz, Riyadh, KSA and contact number is 0544196055

Please assist in getting collected from Aramex.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, February 17, 2021 11:53 AM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: RE: Late collection 6219404209

@Akshay Berry<mailto:[email-masked]>

Kindly check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 9:43 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late collection 6219404209
Importance: High

External email sender, please take precaution.
Hi Team,

In the mentioned case the customer is waiting for his return collection since 2 months, and we have deleted the RMA's  several times and created new one. However, the aramex team is not collecting the returns.

Sometimes they are saying the address is not correct and cancelling the return and when we are providing the correct address they are still not collecting the returns.

Requesting you to kindly advise on this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 February, 2021 18:07:48
Subject: Late collection 6219404209

Hi Team,

Problem Statement: Late collection

Order Date :  Aug 28, 2020
Order ID: 6219404209
Tracking ID: 46406262814

Assistance Required: Need urgent collection. Customer's correct Address is  Al malaz, Riyadh, KSA
and contact number is 0544196055

Please collect the item on priority.

Regards,
Juhi

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