Subject: RE: Cancellation 9634224315
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 17 Feb 2021 11:35:35 +0000

Hi Seeta,

Raised to tech.

INC0980938

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, February 17, 2021 11:53 AM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: RE: Cancellation 9634224315

@Akshay Berry<mailto:[email-masked]>

Kindly check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 9:50 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>
Subject: Re: Cancellation 9634224315
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to cancel 162876721 - - All-Over Floral Embroidery Tie-Front Shirt with Long Sleeves item, as the warehouse has confirmed that they have cancelled the full order.

But in the Hybris the cancellation is done for only 1 item, and now customer is chasing us for his refund for above item.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 16 February, 2021 17:26:59
Subject: Cancellation 9634224315

Hi Team,

Order Number : 9634224315

As per the warehouse the order has been cancelled fully, however there is no refund.

Also there is no option of cancellation of  order or partial cancellation.

Kindly Check and update.

Regards,
Juhi

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