Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 11:12:49 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           03:00 PM, 17th Feb                   Bot                   Hi again!           03:00 PM, 17th Feb                     User                    can someone assist me           03:00 PM, 17th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           03:01 PM, 17th Feb                     User                    hello im trying to cancel my order           03:02 PM, 17th Feb                     User                    but its not cancelling           03:02 PM, 17th Feb                     User                    can you help me with that           03:02 PM, 17th Feb                   Juhi                   Could you please share your order number so that I can assist you further?           03:03 PM, 17th Feb                     User     
                9635831214 but i want to cancel only red one because i choose the wrong size mistakenly i dont want to cancel my boots           03:04 PM, 17th Feb                     User                    can yoh tell cancel or can you tell me how to select and cancel the item           03:04 PM, 17th Feb                     User                    you*           03:04 PM, 17th Feb                     User                    hello           03:08 PM, 17th Feb                   Juhi                   We would like to inform you once an order is placed it can not be cancelled.           03:09 PM, 17th Feb                     User                    okay once i recieved i can cancel it           03:09 PM, 17th Feb                     User                    ?           03:09 PM, 17th Feb                   Juhi                   You can either return and refund it or you can leave it at the store without picking it up after 14 days it will be cancelled automatically.          
  03:10 PM, 17th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           03:12 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2115534