Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 10:59:41 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hai I am Kripa           02:18 PM, 17th Feb                     User                    This is regarding a return, requested last month.           02:19 PM, 17th Feb                     User                    Order number 9624741284 and 9625255691           02:19 PM, 17th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           02:22 PM, 17th Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           02:26 PM, 17th Feb                     User                    ys           02:28 PM, 17th Feb                     User                    you there?           02:28 PM, 17th Feb                     User                    helo           02:32 PM, 17th Feb                   Juhi            
        Hi, Kindly confirm did you receive any call from our courier agent?           02:33 PM, 17th Feb                     User                    ys           02:33 PM, 17th Feb                     User                    I have requested for return last month and I returned the product to Aramex.  But they send to saudi, misplaced the package and I gave complaint to aramex and centrepoint also.  Today i got email from aramex that they received the package from Saudi and now it is in Sharjah warehouse.  I will receive it today.  Can you arrange for return pickup.           02:33 PM, 17th Feb                     User                    once i receive can you arrange for pickup?           02:34 PM, 17th Feb                     User                    Or can i return directly to shoemart?           02:35 PM, 17th Feb                   Juhi                   You kindly share your complaint ticket number for this misplace.           02:36 PM, 17th Feb                     User  
                   with Aramex?           02:37 PM, 17th Feb                   Juhi                   With centrepoint.           02:37 PM, 17th Feb                   Juhi                   so that we can use it for reference.           02:37 PM, 17th Feb                     User                    2020573           02:37 PM, 17th Feb                     User                    i have send an email also           02:38 PM, 17th Feb                   Juhi                   Once you receive the package back contact us again.           02:39 PM, 17th Feb                     User                    will you take it back or not?           02:40 PM, 17th Feb                     User                    or can i return directly to shoemart?           02:41 PM, 17th Feb                   Juhi                   Kindly share with us the return slip or the tracking id under which your items are returned to aramex?           02:42 PM, 17th Feb                     User                    4
 6047755401           02:43 PM, 17th Feb                     User                    46047755493           02:43 PM, 17th Feb                   Juhi                   we request you to provide us sometime to check .           02:48 PM, 17th Feb                     User                    sure           02:49 PM, 17th Feb                   Juhi                   May i know that how did you get to know that it has been reached KSA?           02:52 PM, 17th Feb                     User                    i checked with aramex           02:53 PM, 17th Feb                   Juhi                   Can you please share the contact number or email address on which you checked with aramex.           02:54 PM, 17th Feb                     User                    directly the customer support           02:54 PM, 17th Feb                   Juhi                   We request you to ask aramex team to take it to the UAE warehouse directly as here we are unable to see any process with these 
 return trackin ids.           02:57 PM, 17th Feb                     User                    let me recive the package from them first           02:58 PM, 17th Feb                     User                    the i will give a call           02:58 PM, 17th Feb                     User                    thank you for your time.           02:58 PM, 17th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:59 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2115436