Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 10:28:20 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello, i just requested a refund on 3 products.. i received 2 as a credit           02:05 PM, 17th Feb                     User                    i want all the refunds to my bank account           02:05 PM, 17th Feb                     User                    how can i do that           02:05 PM, 17th Feb                     User                    i paid by k-net           02:07 PM, 17th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           02:11 PM, 17th Feb                     User                    hi Juhi, thank you           02:11 PM, 17th Feb                   Juhi                   Could you please share your order number so that I can assist you further?           02:11 PM, 17th Feb                     User                    8234687641           02:13 PM, 17th Feb                     User                    that’s the one?           02:13 PM, 17th Feb                   Juhi                   We regret to tell you that once the refund is processed it can not be transfered.           02:14 PM, 17th Feb                     User                    ok i have another refund           02:14 PM, 17th Feb                     User                    but i cannot take my money back even if i went to the nearest store?           02:14 PM, 17th Feb                     User                    can you please check this order           02:15 PM, 17th Feb                     User                    8235068996           02:15 PM, 17th Feb                   Juhi                   You can place the order and make the payment through My Credits.           02:18 PM, 17th Feb                     User                    i don’t want to order .. that’s why i want my money back to my bank account           02:19 PM, 17th Feb                   Juhi                   For #8235068996 you have received KWD 9.3 into your My Credits.           02:19 PM, 17th Feb                     User                    i still didn’t receive it           02:19 PM, 17th Feb                     User                    my problem is that i don’t want them in my credits           02:20 PM, 17th Feb                     User                    so if i went to the nearest store will i get an actual refund to my bank account or in cash?           02:21 PM, 17th Feb                   Juhi                   We would like to inform you that your product reached our warehouse on 16 Feb, 2021 and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid will be refunded back to your my credit wallet in 24 hours.           02:21 PM, 17th Feb                     User                    ok no problem but can you please answer my questions?           02:23 PM, 17th Feb                   Juhi                   We regret to tell you that it can not be refunded as cash to you.           02:23 PM, 17th Feb                     User                    ok what about to my bank account??           02:23 PM, 17th Feb                   Juhi                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:23 PM, 17th Feb                   Juhi                   The refund has already been processed.           02:23 PM, 17th Feb                     User                    i don’t want to buy anything           02:23 PM, 17th Feb                   Juhi                   We are really sorry for the inconvenience.           02:25 PM, 17th Feb                   Juhi                   This is surely not the experience we want our customers to have when they shop with us.           02:25 PM, 17th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:28 PM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2115211