Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 07:01:06 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi there           10:51 AM, 17th Feb                     User                    anyone here           10:51 AM, 17th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           10:51 AM, 17th Feb                     User                    order number 4536067904           10:52 AM, 17th Feb                     User                    can you tell me why the item got cancelled           10:52 AM, 17th Feb                     User                    one of the item i mean           10:52 AM, 17th Feb                     User                    please check           10:52 AM, 17th Feb                   Juhi                   Kindly allow us a moment to check.           10:53 AM, 17th Feb                     User                    ok           10:53 AM, 17th Feb                   Juhi                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that one item was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.  ​ We will not be happy either if you receive bad items in your order, this is the reason why this item were cancelled and you received a notification regarding the same items.           10:54 AM, 17th Feb                     User                    if the cancelled item is not available please help me to cancel the whole order           10:55 AM, 17th Feb                     User                    because i need both shoes together           10:56 AM, 17th Feb                   Juhi                   We would like to inform you once an order is placed it can not be cancelled.  However, we request you to please tell the courier partner that you do not wish to take it when he tries to contact you for the delivery of your order in this way your order will be cancelled automatically.           10:56 AM, 17th Feb                     User                    the cancelling option in the app is expired so i cannot cancel it myself           10:57 AM, 17th Feb                     User                    ok thankyou           10:57 AM, 17th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:57 AM, 17th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2113917