Subject: Re: Cancellation 9634224315
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Tue, 16 Feb 2021 22:50:15 -0700 (MST)

Hi Team, 

Kindly assist us to cancel 162876721 - - All-Over Floral Embroidery Tie-Front Shirt with Long Sleeves item, as the warehouse has confirmed that they have cancelled the full order. 

But in the Hybris the cancellation is done for only 1 item, and now customer is chasing us for his refund for above item. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "JUHI GOEL" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 16 February, 2021 17:26:59 
Subject: Cancellation 9634224315 

Hi Team, 

Order Number : 9634224315 

As per the warehouse the order has been cancelled fully, however there is no refund. 

Also there is no option of cancellation of order or partial cancellation. 

Kindly Check and update. 

Regards, 
Juhi