Subject: Re: cancel the items 6269664009
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Tue, 16 Feb 2021 22:46:28 -0700 (MST)

Hi Team, 

Kindly assist us to cancel the 159899407_LS_MX - - Maybelline New York Master Prime Primer Base (Quantity- 2) item. As the customer has received the remaining items and now waiting for the refund of mentioned items. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "JUHI GOEL" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, 16 February, 2021 17:32:52 
Subject: Re: cancel the items 6269664009 

Hi Apoorv, 

As per the customer there were 12 item's in all, but she received 10 items, 2 items are missing 

159899407_LS_MX - - Maybelline New York Master Prime Primer Base (Quantity- 2) 

Kindly help in getting the refund asap. 

Thanks for your help! 

Regards, 
Juhi 

From: "Apoorv Joshi" <[email-masked]> 
To: "JUHI GOEL" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, 6 February, 2021 21:53:58 
Subject: Re: cancel the items 6269664009 

Hi Juhi, 

Please confirm if customer has collected the remaining items already. 

Regards, 
Apoorv 

Note: Ignore the below details 

Please assist to cancel the following items: 
159738959_LS_MX - 1 
159738961_LS_MX - 1 
155807100_LS_MX - 1 
155834905_LS_MX - 1 
159872545_LS_MX - 1 
159899407_LS_MX - QTY 4 

Order status is still showing ready to ship and partial cancellation is showing failed. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, February 6, 2021 2:50:25 PM 
Subject: cancel the items 6269664009 

Hi Team, 

Order Number : 6269664009 

We tried to cancel the items partially but the cancellation had been failed. 

Kindly help us to cancel the items, so that the customer can get the refund. 

Thanks for your help. 

Regards, 
Juhi