Subject: Re: Need Proof of collection 9627458975
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Tue, 16 Feb 2021 22:36:52 -0700 (MST)

Hi Team, 

Kindly help us to forward this case to concerned store. As the customer is claiming he has not collected the order. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "JUHI GOEL" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 16 February, 2021 19:38:17 
Subject: Need Proof of collection 9627458975 

Please take a look at ticket #2020963 

Hi Team, 

Problem Statement: C&C Order Not Picked up by customer 

Order Date : Jan 9, 2021 
Order ID: 9627458975 
Tracking ID: ​962745897510880001 
Store Code: Splash21472 

Assistance Required: Need Proof of collection 
Issue Description: Customer is complaining about this order that he did not pick up the order but in hybris it is updated as delivered. Hence we request to you kindly check and provide the proof of delivery of this order on priority basis. 

Regards 
Juhi